The power of networked knowledge
athenaCommunicator can help reduce no-shows, improve self-pay collections, and boost schedule density. All of these benefits are cost-effectively delivered through our automated patient communication services and medical scheduling software.
Automated appointment reminders sent to patients via their preferred method—phone, email, or text message—help you reduce no-shows with less work.
Your staff assumes the burden of managing no-shows by making appointment reminder calls to patients. If that is not feasible, you have to pay for an outsourced reminder call service, which may not have access to the same information as your staff.
You optimize self-pay collections and save staff time by using triggered self-pay reminders that allow patients to connect with a live operator or pay via your patient web portal.
It falls on your staff to repeatedly call patients about outstanding balances. Alternatively, you must pay for a collections service or write off debt.
You can boost schedule density and secure additional revenue opportunities by using automated messages to connect with patients who are overdue for visits or in need of routine care.
Your staff may be required to perform the time-consuming work of reaching out to patients for appointments and routine care reminders.
Your patient communications suite is integrated on a single platform with your clinical and revenue cycle services, ensuring that you always have the right information when and where you need it.
Your patient web portal may not integrate well with separate practice management and EHR systems, leading to redundant work, poor data flow, and interoperability.
An efficient and optimized workflow
Automate the time-consuming work of scheduling appointments, relaying test results, and managing bill payment. Free your staff to focus on more important work, while empowering your patients with the information and access they need.
Automated appointment reminders spare your staff from having to make patient calls, relay tests results, handle rescheduling requests, and other time-consuming communications. Now they can spend their time on other more important responsibilities.
Your medical scheduling software could put the burden of handling inbound and outbound calls on your staff. This may require you to set up a separate phone line and overextend your staff resources by making calls manually.
Your patients can access lab results conveniently and on their own terms—via phone, email or text message—saving your staff time in the process.
Your patients may have to wait to receive test results by mail, or call your office, causing inconvenience and potentially delaying care.
After hours (between 5 p.m. and 9 p.m), your practice receives the support of live operators who can connect with your patients to help them schedule and reschedule appointments through our medical scheduling software, pay their bills over the phone, and leave detailed messages for physicians.
You either need to task your staff with answering patient calls or pay for an after-hours answering service.
You have access to a centralized inbox that offers you a quick, clear, historical view of all patient communications that have taken place.
You may not have the ability to generate reports and history of patient communications. If these services are available, you may be required to purchase an additional module.
The service and support you need
Rely on our staff to keep you up to date with the latest industry mandates and to provide the expert coaching you need to drive performance–at no extra cost.
You are responsible for upgrades to your medical scheduling software and the costs of additional components that may result from new mandates, including ICD-10 and Stage 2 Meaningful Use.
Free performance reporting and coaching, combined with U.S.-based phone support, help you to continuously improve practice performance on self-pay, no-shows, and other metrics.
While you might have access to post-live support for your medical scheduling software, it is only available for a limited period following launch. For ongoing support and consulting services you may have to purchase additional services.
You have free and direct access to online and eLearning tools.
You may have to pay extra for access to online training.
Low upfront costs, low financial risk
Save money and avoid hassles with a cloud-based solution that involves a low upfront investment and integrates all of your patient communications with our practice management and EHR services.
There are no costs for software, servers, and ongoing upgrades and maintenance because our solution is cloud-based and centrally located. Small practices can receive free implementation of the service, a savings worth thousands of dollars.
A large upfront investment may be required for medical scheduling software licenses and hardware, and you may have to pay ongoing costs for maintenance and upgrades.
You have the challenge of integrating your communications across parallel disconnected systems.
With our shared revenue, mutual reward performance based model, we only get paid when you get paid–ensuring that we’re invested in your success.
The system cost is disconnected from performance, which means your vendor is not directly accountable for your outcomes.
Upgrades are continuous and free so you don’t have to worry about ongoing costs. You pay just one low cost for all features.
You are often required to pay separately for any additional features, modules, and upgrades to your medical scheduling software.
Free, easy, continuous upgrades
Save time and eliminate the hassle of managing medical scheduling software updates on your own. With athenaCommunicator, your practice has immediate access to new features and functionality that are regularly added to the system.
Your practice has immediate access to new benefits and functionality that are regularly added to the system at no additional charge. You also have access to free online and eLearning training at anytime.
The time-consuming work and hassle of managing updates falls on your staff. Alternatively, you can hire a consultant to manage the process and pay a vendor to implement updates or to add a new service.