ReminderCallSM
ReminderCall, the newest offering from athenahealth, is an automated system for managing appointment confirmations and reminders. By contacting patients when they are most likely to be home, ReminderCall effectively reduces no-shows, increases arrival rates, and improves bottom-line revenue. It also helps save valuable time and money by freeing up office staff for other needs and by eliminating expensive postcard and letter reminders.
Stemming from athenahealth’s recent acquisition of MedicalMessaging.net, we are pleased to add this service as another way to help your practice thrive. To read more about the MedicalMessaging.net acquisition, please read our press release.
An efficient solution to benefit your practice.
- Optimizes workflow by eliminating hours of front-office work that can be better spent on other tasks
- Maximizes daily scheduling by allowing practices to fill appointment vacancies with waiting list patients and work-ins
- Seamlessly integrates with athenaCollectorSM for automatic data exchange and full reports of daily call lists
- Eliminates problems of missed calls or busy signals with automatic retries of up to 5 or 6 times
- Requires no dedicated telephone line, is fully HIPAA-compliant, and demands no IT resources
- Offers significant cost savings of roughly $9.95/day for 1,000 monthly appointments compared to $49/day for post cards or $30/day for staff calling. For more information on cost savings, download the ReminderCall datasheet here.
A convenient way to communicate with patients.
- Helps patients by calling at designated times in the evening, when they’re most likely to be available
- Defines next steps with an over-the-phone appointment confirmation or rescheduling request
- Relays appointment-related messages (date, time, location, fasting instructions, etc.) for further clarity
- Maintains a consistent image by delivering professionally recorded reminders that display your practice’s telephone number on Caller ID
- Provides patients with an email reminder option that incorporates your practice’s specified reply-to address and any special appointment instructions
