Thank you for attending the 2012 User Conference! We hope you enjoyed your time in Boston, and took plenty of great insight home to your practice.
Your Comments
We'd love your feedback, and we'll even make it worth your time. Fill out our short online survey and you'll be entered to win one free admission to the 2013 User Conference.
Special Offer Extended
As you know, any client who signed a letter of intent to contract for an athenahealth service during the Conference receives the first three months free. Due to demand, we've just extended that offer an extra week, only for Conference attendees. To learn more, contact your Account Manager by April 20th.
Making Orders Easy
During the Conference, Jonathan Bush highlighted our new emphasis on improved care coordination. And a key component to helping you coordinate care is a new pricing model we're calling "orders-based" pricing—and a new service called OrderFlowSM.
With the new pricing, we lowered the base price of athenaClinicals® and are now on the hook for tying all your results to orders. The new service, OrderFlow, allows order receivers to get clean patient demographic, insurance and clinical data, and to be clearly listed in the order workflow of athenaClinicals clients as an "athenahealth Network Partner." To learn more and sign up for this new pricing and service, contact your Account Manager.
UC Materials Now Available
The UC Connect application is still up and running, so you can download Conference presentations and handouts, and access attendees' contact information through April 30. Find full UC Connect details here.
A Stronger athenaNet®
We're always looking to grow our cloud-based network, so it gets stronger, smarter and better at growing your bottom line. You can help grow the network simply by referring interested colleagues. To make it easy, we have a special referral web page, including a helpful video from Jonathan Bush. Visit the referral page and help us grow the network!
Thank you again for joining us. Until we see you again in 2013, check out the video recap of this year's Conference. You might even see yourself!
Questions about this year's event? E-mail userconference@athenahealth.com
Anodyne Health User Conference
Anodyne Health, an athenahealth company, joined the 2012 User Conference with an array of sessions, client presentations and one-on-one opportunities, all focused on getting practices better positioned for the future through comprehensive performance measurement and insight.
If you'd like to learn more about these services, please contact your athenahealth Account Manager to schedule a demo.
"This tool enabled me to strategically manage my practices easily, quickly and with a level of detail that I have never had before in my career."
Benjamin J. Ross, MHA
President, Physician Services
Capella Healthcare
Questions about this year's event? E-mail userconference@athenahealth.com
External Exhibitors and Sponsors
Platinum Sponsors
ABW Medical
ABW is Dedicated. ABW is a practice management firm that specializes in the execution of business process improvements
and staff support services for medical practices. We are dedicated to helping the independent practice owners
thrive in their business. By teaming with the practice and leveraging ABW's resources, we dramatically increase the
profitability and improve the effectiveness of the practice, resulting in a Better Practice, Better Care for patients and a
Better Life for the physicians.
ABW Delivers Results. ABW's innovative approach integrated with athenahealth's suite of products delivers extraordinary
results for our clients:
- 98%-plus collection of contractual allowable amount
- Denial rates below 2%
- Maximize Time of Service Collection—Self Pay AR less than 5% of total AR
- Reduced patient complaints by 50%
- Increased profits 100%
ABW is Unique. ABW is led by principals with in-depth practice management experience. Mathew Frazer and Lawrence
Lee, principals at ABW, were experienced business executives from leading companies including Alcatel-Lucent, Microsoft,
Salesforce.com. They have collaborated for over 20 years dating back to their days at Stanford Business School and
most recently as the CEO/CFO team at a Silicon Valley software company acquired by Avaya. Now, they are teaming up
to help physicians leverage the power of athenahealth suite with the proven business practices employed by the world's
best performing companies.
Come by our booth for a free mini-assessment of your practice and a chance to win a new iPad HD!
Transworld Systems
The GreenFlag Profit Recovery system will reshape the way you view debt collection—and the way you do business.
A customized program to fit individual business needs; designed to deliver the power of 3rd party intervention
while allowing our clients to maintain complete control.
- Net More Money-No Percentages
- Retain Control-24/7 Online Account Management
- Reduce Costs-Free Up Staff
- Pay Less-Low Flat Free Pricing
- Recover More-Early Intervention
Gold Sponsors
Dymo
DYMO® provides the healthcare industry with accurate, easy to use identification solutions that help to maximize
workflow efficiencies and aid in improving patient care and safety. DYMO LabelWriter® label printers deliver easy label
printing integration with athenaClinicals® providing physician practices with high quality, print on-demand general
purpose and barcode labels for your document management needs. Built for ease of use, our direct thermal printers
give you the ability to place dedicated machines within your workflow and without the added cost of ink or toner.
The compact and reliable DYMO CardScan® Image Capture (IC) identification scanner quickly and easily captures
true, complete images of driver's licenses, insurance cards and other patient information, aiding practices in achieving
HIPAA compliance. Both the CardScan IC and the included software are compatible with athenaNet®.
Healthwise
Healthwise solutions offer complete, consistent, connected patient education within athenaClinicals® and athenaCommunicator® to inform and engage patients and their families across the continuum of care. Healthwise® Ix® Patient
Instructions in athenaClinicals provide patient-specific resources to meet Meaningful Use within physician workflow.
The Healthwise® Knowledgebase and Healthwise® Multimedia help patients understand their health data presented
in athenaCommunicator. Patient-friendly, evidence-based health information from Healthwise contributes to improved
outcomes and helps meet Patient-Centered Medical Home requirements. For 35 years, Healthwise, a nonprofit organization,
has been helping people make better health decisions.
Notify MD
NotifyMD is the market leader in patient communication services for physician practices and hospitals. With 12 US-based
call centers, NotifyMD fields millions of calls annually from patients regarding many aspects of their healthcare
needs on behalf of over 40,000 providers.
In partnership with athenahealth, NotifyMD provides live voice answering services which complement athenaCommunicator, athenaClinicals and athenaCollector. NotifyMD Live Operator services are offered at any time of day and in response to patient-originated calls as a virtual extension of your practice.
NotifyMD clients count on our Daytime live operator services for recording and delivery of messages, the ability to take
credit card payments and to schedule/reschedule and cancel appointments. NotifyMD Answering Services feature live
operators who answer calls, page the on-call provider for urgent issues, and direct patients to contact the office the following
business day for non-urgent matters.
Learn more and schedule a personal demonstration of NotifyMD solutions at www.notifymd.com/athenahealth
Physician Sales & Service, Inc.
Physician Sales & Service, Inc., is the country's largest supplier of medical products to physician practices and surgery
centers. PSS has the expertise to personally deliver everyday healthcare solutions that improve the health of your center.
Our expertise has been developed over years of serving hundreds of thousands of customers with knowledge, trust
and excellence. Visit www.pssd.com to learn more on the solutions and discover ways to
increase revenues, reduce expenses and improve efficiencies across all aspects of your facility.
Welch Allyn
Welch Allyn, a leading global manufacturer of diagnostic medical devices, offers a broad range of connectable cardiopulmonary,
vital sign, physical assessment, and software solutions that help improve clinician workflows, patient outcomes
and staff satisfaction. Please visit us at www.welchallyn.com to learn more about our products.
Ambir Technology
Ambir Technology provides athenahealth users with a customized cost-effective method to capture and store patient
identification and insurance cards. Compact, powerful Ambir card scanners and AmbirScan for athenahealth gives athenahealth
users increased efficiency at the point of admissions.
AMEX OPEN
American Express OPEN is the leading payment card issuer for small businesses in the United States and supports
business owners with products and services to help them run and grow their businesses. This includes business
charge and credit cards that deliver purchasing power, flexibility, rewards, savings on business services from an
expanded lineup of partners and online tools and services designed to help improve profitability. Learn more at OPEN.com and connect with us at openforum.com, facebook.com/open and twitter.com/openforum.
Dragon/Nuance
We help providers use Dragon to dictate x3 faster than typing at 99.5% accuracy—directly into athenahealth—to
quickly create more detailed and complete records.
Entrada
Entrada is at the forefront of the mobile health revolution, enabling healthcare providers to adopt an EHR system
while protecting physician productivity and revenue. Deployed on both smartphones (Apple iOS and Windows Mobile)
and computers, Entrada's clinical documentation and information technology protects productivity by maintaining
physicians' natural, dictation-based workflow, accelerating chart completion, and the revenue cycle.
Imprivata
Imprivata accelerates practice workflows including charting, orders and ePrescribing by replacing passwords with the
swipe of a fingerprint, simplifying HIPAA compliance and meeting DEA EPCS requirements.
Inuvio
INUVIOTM (formerly Innovative Card Scanning) is the original card and document scanning, imaging, and OCR solution
for the healthcare industry. Our solutions have been installed over 250,000 since 2002. www.inuvio.com
Midmark
Midmark® Diagnostics Group (MDG) is the industry leader in integrated digital diagnostic devices for ambulatory care.
For additional information, please visit www.MidmarkDiagnostics.com
Physicians' Desk Reference (PDR) Network
PDR Network is the leading distributor of FDA-approved drug labeling, safety and REMS information, medication adherence
and patient support programs integrated within EHR solutions.
Techumen, LLC
Techumen provides information security services, including required security risk analyses to help athena clients meet
meaningful use. Contact Feisal Nanji, or Pete Niner with questions.
US Bank
Headquartered in Minneapolis, U.S. Bancorp is the parent company of U.S. Bank. U.S. Bancorp is the 5th largest commercial
bank in the United States with total assets of $340 billion at the end of Fourth Quarter 2011. Our company
operates 3,085 banking offices and 5,053 bank-branded ATMs, and provides a comprehensive line of banking, brokerage,
insurance, investment, mortgage, trust, and payments services products to consumers, businesses, government
entities and institutions.
Vitals
Vitals helps patients access better medical care. Choose doctors, schedule appointments, plan for health costs and
prepare for your visit. You'll feel better with Vitals.
Chart Capture
ChartCapture [featuring Canon scanners] is the #1 chart scanning solution for doctors using EMR. ChartCapture gives you the speed and simplicity of paper chart history from any computer. www.ChartCapture.com/athenahealth. Call 866-558-8098 or email info@chartcapture.com for more details.
Questions about this year's event? E-mail userconference@athenahealth.com
