Inside athenaCollectorSM: How the New CAB Works for Our Clients
Have an idea for improving athenaCollector? Want to see new functionality or tweak a current process? Wondering about future design plans?
At athenahealth, we don’t just talk about working with clients to achieve the best possible solutions and service. This month, we’re announcing the new Client Advisory Board (CAB) to make sure we hear what our clients are saying.
The CAB is a group of athenahealth clients recently appointed to organize and direct client input into the development of athenaCollectorSM. CAB members will serve as the official voice of the client. They’ll bring opinions, challenges and questions to athenahealth from their own practices and those of colleagues. They’ll also test proposed system designs.
This month, we’re pleased to announce the CAB’s 10 new members. Clients were given the opportunity to apply to become a CAB member and were selected to achieve the best possible representation of athenahealth clients as a whole, including geography, practice size and specialty.
2007–2008 athenaCollector Client Advisory Board
| CAB Member | Practice | Specialty | Location |
|---|---|---|---|
| Joyce Caraman, Billing Manager | Anchor Medical Associates | Multi-specialty | Lincoln, RI |
| Todd Cole, Director | TriHealth Physician Practices | Internal Medicine/Family Practice | Cincinnati, OH |
| Dyanna Johnson, Office Manager | Chico Orthopaedics | Orthopedic Surgery | Chico, CA |
| Deirdre A Kiley, Administrator | Pediatric Partners | Pediatrics | Palm Beach Gardens, FL |
| Thomas Mohr, MD | Pediatric Partners | Pediatrics | Temecula, CA |
| Catherine Montgomery, Practice Manager | Associated Hand Surgeons | Orthopedic Surgery | Santa Barbara, CA |
| Jamie L. Scroggins, MHA, Practice Administrator | WomanKind Health & Wellness Center | OB/GYN | Columbus, OH |
| Teresa Shelton-Cummings, Manager - Insurance AR | COR Specialty Associates of North Texas | Cardiology | Irving, TX |
| Jody White, Practice Manager | Gaston Urological Associates | Urology | Gastonia, NC |
| Pamela E. Zipperer-Davis, CEO | Greater Cincinnati Associated Physicians (GCAP) | Internal Medicine/Family Practice | Cincinnati, OH |
The group will meet four times during the year. During the first meeting, members will discuss strategies and best practices for maximizing self-pay collections, such as up-front collections, pre-payment, and time-of-service collections. They will also discuss the best practices for collecting outstanding patient balances, including statements, pre-collection letters and calls, skip-tracing, and credit risk scoring.
Topics for future CAB meetings include:
- Auditing Third-Party Payment Accuracy
- Providing Differentiated Patient Services
- Connecting the Community
Of course, CAB members’ contact information is available to all athenaCollector clients. So any athenaCollector client can contact the CAB and provide feedback on agenda items. We’ve always welcomed feedback from our clients and their suggestions for new offerings, so we can’t wait to work with the new CAB to improve current functionality and finalize new products and services. Welcome to all new CAB members – congratulations and thank you! We look forward to your ideas for the future.