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 Need a little
joy in your life? Meet Anders Engen, athena's Vice President of Client
Operations for the Northeast Region (and one of our own "Vice Presidents
of Happiness.")
athenaPulse: Tell us about your position at athena.
Anders Engen: I am the Vice President of Client Operations
for the Northeast Region. We have almost 200 clients in the region and
I am responsible for their satisfaction and performance. I work very
closely with our Client Services Group to ensure that our customers'
needs are being met and they are performing well financially. Some people
call me and my colleagues the "Vice Presidents of Happiness."
aP: What are you working on now?
AE: We have a number of new large clients in the region
and I have been spending time with them, primarily in Boston and New
York.
aP: What is your "athena history?"
AE: I have been with the company since 1999. I met
Jonathan [Bush] that summer and he showed me athenaNet. I told him that
it was the solution the health care industry needed, and that I would
do anything he wanted me to do in the company, but I would not take
no for an answer. I have been on the client facing side since then,
first in the Implementation group and then in Client Operations.
aP: What was the hardest project you worked on at athena?
AE: Building the implementation process in 1999 and
2000 was very challenging. Because of the way athenaNet was designed,
we really needed to step away from the way the industry was used to
thinking about systems implementations and be as creative and innovative
as our product and service was. We have come a very long way since then.
aP: Funniest or most embarrassing moment at athena?
AE: Coming to our first User's Conference party as
George Harrison of the Beatles with my fellow VPCOs. It was kind of
out of character for us, but we got a lot of laughs. Boy, I really cannot
sing.
aP: Describe a situation where you thought: 'This is
my 15 minutes of fame.'
AE: After I graduated from high school I worked as
a ski instructor in Norway for a year. I had the good fortune of spending
a week with Norway's royal family and teaching Crowned Prince Haakon,
who was very small, to ski. Where was Billy Bush when I really needed
him?
aP: Your favorite "athena moment?"
AE: I have many of them, but most of them are times
when our staff members really hit the ball out of the park. We have
a lot of smart, quick learners here.
aP: Favorite way to unwind after work?
AE: I sit on the couch in our den and do the crossword
puzzle in the Globe with my wife and four teenage boys. Am I getting
old?
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