the Latest Insights

  • Leadership Insights

    Save Firing for Sabotage


    Old mindsets die hard. I’ve written before about the folly of punishing intelligent failure — failures that occur when a new idea or experiment fails to produce hoped-for results. Companies have made this mistake before, and, alas, they will make it again.

    Consider the case presented by one of my … Read more

  • Industry Knowledge

    The Honest ICD-10 Assessment


    A stark reality of the past year has been the ever-looming ICD-10 transition, which ultimately got punted on by the federal government to October 2015.

    With the deadline to make the transition to ICD-10 now more than a year away instead of six months (and who knows if that will … Read more

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