the Latest Insights
May 14, 2014
Every time you turn around, it seems there’s another CEO apologizing. But, when do apologies work? When does an apology help everyone learn, improve, and move on? What distinguished sincere apolgies from the rest? I think it takes three ingredients:
• Compassion: The words and the tone convey sincere … Read more
May 7, 2014
In the current environment, academic medical center (AMCs) leaders are confronting the stark reality of severe financial pressures on their three-part mission to provide clinical care, education, and research to their communities.
That message came across loud and clear at a recent meeting of top AMC leaders attending athenahealth’s 2014 … Read more
May 5, 2014
Health care reform has been a decades-long pursuit; however, participation in past efforts was urged with more of a gentle nudge than a clear decree. The Affordable Care Act (ACA), on the other hand, puts teeth into payment reform by way of financial and legislative mandates that require organizational transformation. … Read more
April 30, 2014
Robert H. Brook, MD, ScD, is a leading pioneer in the study of health care quality. As a long-time physician leader at the RAND Corporation and UCLA’s David Geffen School of Medicine, Dr. Brook directed seminal studies on the effects of health insurance and payment on quality of care.
In … Read more
April 28, 2014
The Health Leadership Forum sat down with Abbe Don, Vice President of User Experience at Epocrates, an athenahealth company, to discuss trends in mobile healthcare technology and the role that design will play in spreading adoption and use of these technologies.
Don leads the team responsible for creating a … Read more
April 22, 2014
In December 2013, our company unplugged its last BlackBerry server. Just two years prior, at least 75% of our healthcare consultants relied on BlackBerries for mobile communication; today, not a single employee. Ours is certainly not the only firm to move on from BlackBerry in favor of Apple’s iPhone or … Read more
Ideas to Act On
“Where CFOs were traditionally asked to manage revenue cycle and fine comb balance sheets, now they are engaged in innovative reimbursement solutions and new business models to generate revenue growth.”Read Article
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