the Latest Insights
September 19, 2014
In the United States, one percent of health care users account for 21.4 percent of total U.S. health care spending. “Frequent flyers” to emergency departments (EDs) heap a considerable cost burden onto the system, especially considering that reducing unnecessary ED visits could save an estimated $38 billion.
Despite the huge … Read more
Samir Damani, MD
September 16, 2014
Searching for health and fitness apps on the iTunes app store turns up approximately 2,200 results. There are calorie counters, activity trackers, heart rate monitors, virtual fitness coaches and every other conceivable permutation.
The quantity should grow even larger thanks to Apple’s latest product release, the Apple Watch, a wrist … Read more
Naomi Fried, Ph.D.
September 12, 2014
How can innovation be embedded into an organization’s culture? And can a single executive act as a catalyst?
These are questions that Naomi Fried thinks a lot about. Four years ago, Fried was hired as Boston Children’s Hospital’s first Chief Innovation Officer.
She created the Innovation Acceleration Program, which aims … Read more
September 9, 2014
During athenahealth’s 2014 Strategic Client Forum, renowned business adviser and best-selling author, Ram Charan, who has consulted with some of the largest Fortune 500 companies — including GE, Bank of America, and 3M — shared his insights and wisdom on effective leadership.
In the video below, Charan details the … Read more
September 4, 2014
Blockbuster. Tower Records. Borders Group. Kodak.
They are all examples of companies that did not adapt to the digital disruption facing them. By the time they attempted to, however, it was too late. New competitors were sending DVDs to customers by mail and then eventually streaming content online, iTunes replaced … Read more
September 3, 2014
When customers to superstore chain Target were recently asked to rate their satisfaction with their in-store experience, the three highest-scoring sections of the chain were Target’s pharmacies, the medical clinics, and the in-store Starbucks outlets.
Think about that for a second. Target’s medical clinics receive higher customer-service ratings than Starbucks, … Read more
Notes from the CIO Office
In a four-part series, Dick Escue, chief information officer at Valley View Hospital in Glenwood Springs, Colo., examines the innovative ways in which mobile and cloud technology can improve operational efficiency, clinical outcomes, and patient satisfaction.Read Series
Ideas to Act On
“Succeeding at patient engagement means moving from an attitude of telling a patient ‘the doctor will see you now’ to one of telling the doctor ‘the patient will see you now.’”Read Article
Upcoming Leadership Events
Back Room Dinner Series
- 2/24/2015 – 2/25/2015
Advisory Roundtable: Large Multi-Specialty Groups
- 2/25/2015 – 2/27/2015
Back Room Dinner Series
- 03/11/2015 – 03/12/2015
Healthcare Services PE Symposium
South Beach, Fla.
ACHE Congress “Salon Luncheon”
- 03/19/2015 – 03/20/2015
Advisory Roundtable: Hospital-Centric Systems