By Amy Edmondson | February 14, 2014 | Comments (0)
8:00 AM Sunday: You glance over and notice an email from your boss while you’re eating breakfast and reading the paper. Ok, you think, I’ll respond later, maybe after my run.
8:10 AM: Ping! A text arrives. I have a question about the project. Ok, you think, it’s Sunday, but sure, I’ll get back to him after breakfast.
8:20 AM: The phone rings. It’s him. I’ll need that slide for tomorrow’s presentation. How soon can you get it to me?
You are a valued professional, a team player. But, there goes your morning run. Or the game of catch … Read more
By Paul F. Levy | February 7, 2014 | Comments (9)
My good friend and negotiation guru Michael Wheeler includes an anecdote in his new book, The Art of Negotiation: “Many years ago, a military patrol was caught in a fierce blizzard in the Swiss Alps. The soldiers were lost and frightened, but one of them found a map tucked in his pocket. After consulting it, the men built a shelter, planned their route, and then waited out the storm. When the weather cleared three days later, they made their way back to the base camp.”
Wheeler continues, “Their commanding officer, relieved that his men had survived the ordeal, asked … Read more
By Amy Edmondson | January 16, 2014 | Comments (2)
Last year at this time, I invited leadership forum readers to “make a resolution” to “be an architect of positive change” in 2013 — to “envision, enroll and engage” a solution to even the smallest of health care problems.
This year, I have a slightly different suggestion: Pursue happiness. Really? I know.
No one in the health care industry is feeling particularly happy right now. But consider that true happiness comes from the passionate pursuit of a worthy purpose. And worthy purposes are in no short supply in healthcare. So, this year, kick start the new year … Read more
By Nancy Koehn | January 8, 2014 | Comments (1)
(In the first part of this series, “Racing to Win: How Two Antarctic Adventurers Lead Very Different Expeditions”, I recounted the thrilling 1911-1912 race to the South Pole between Roald Amundsen and Robert Falcon Scott.)
In his book The Last Place on Earth, author Roland Huntford is primarily concerned with setting the historical record straight about the discovery of the South Pole by resurrecting Roald Amundsen’s success and pointing out the critical flaws in Lord Robert Falcon Scott’s command. But there is more to this book and the larger story it tells.
By examining the two … Read more
By Nancy Koehn | January 7, 2014 | Comments (2)
As winter arrives and snow and ice accumulate in many parts of the country, it is somehow fitting that I am working on a book chapter about the early 20th-century polar explorer Ernest Shackleton.
Many readers of the Athenahealth Leadership Forum know the broad outlines of his story: how in early 1915 his ship became locked in pack ice less than 100 miles off the coast of Antarctica and eventually sank, leaving Shackleton and his 27 men stranded on floating ice, and how against overwhelming odds (and without text messages, smart phones or Google maps), he managed to bring the … Read more
The Gauntlet Before Health Care Leaders is to Eliminate Unnecessary Care
By William Chin, MD
Who better to achieve higher quality outcomes and reduce the waste in care than the physicians leading this process? If we are the best people to do this, then let's start. Or, we need to stand aside and stop lamenting the change happening around us. Read more
Send us your ideas for discussion topics and any questions you have about the Forum.