Viewing Leadership Insights
Naomi Fried, Ph.D.
September 12, 2014
How can innovation be embedded into an organization’s culture? And can a single executive act as a catalyst?
These are questions that Naomi Fried thinks a lot about. Four years ago, Fried was hired as Boston Children’s Hospital’s first Chief Innovation Officer.
She created the Innovation Acceleration Program, which aims … Read more
September 9, 2014
During athenahealth’s 2014 Strategic Client Forum, renowned business adviser and best-selling author, Ram Charan, who has consulted with some of the largest Fortune 500 companies — including GE, Bank of America, and 3M — shared his insights and wisdom on effective leadership.
In the video below, Charan details the … Read more
September 3, 2014
When customers to superstore chain Target were recently asked to rate their satisfaction with their in-store experience, the three highest-scoring sections of the chain were Target’s pharmacies, the medical clinics, and the in-store Starbucks outlets.
Think about that for a second. Target’s medical clinics receive higher customer-service ratings than Starbucks, … Read more
Thomas Kochan, PhD
September 2, 2014
Until recently, no one living outside of New England had heard of Market Basket. But when the regional supermarket chain’s board fired its president, Arthur T. Demoulas, in June during a public feud among the members of the family-owned business, it set off a firestorm of protest—and boycotts—from the company’s … Read more
August 19, 2014
When CVS Caremark announced it would no longer sell tobacco products in its stores, it was a decision hailed by some as the most significant health care story of the year. Others called it a $2 billion business gamble. Either way, it was a bold leadership decision by the retail … Read more
August 14, 2014
There is a certain business logic to having a McDonald’s or Starbucks every two miles but that same logic doesn’t apply to cardiovascular surgery programs. Consolidation produces service-line duplication for health systems operating multiple facilities within a given market.
While expanding reach and access are key priorities for any health … Read more
Ideas to Act On
“Population health speaks to our historic mission in the community, especially our commitment to social justice and addressing health disparities.”Read Article
Upcoming Leadership Events
Economist Health Care Forum
- 10/1 – 10/3
FQHC Leadership Institute
- 10/6 – 10/8
- 10/9 – 10/10
Advisory Roundtable: Chief Financial Officers
- 10/23 – 10/24
Advisory Roundtable: Independent Health Enterprises
- 11/11 – 11/12
Advisory Roundtable: Population Health Management
Los Angeles, Calif.
- 11/17 – 11/19
HIT Leadership Summit