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  • Leadership Insights

    The 21st Century Patient


    What are the expectations and demands of the 21st Century patient? That crucial question is what numerous hospitals and health systems are trying to divine. Thanks to new technologies such as mobile devices, the cloud and telemedicine, and disruptive new players like retail clinics and urgent care, the patient experience … Read more

  • Leadership Insights

    Clayton Christensen: health care’s “jobs to be done”


    For all the talk of the “retailization” of health care, health care organizations are not servicing their customers like they think they are.

    That blunt assessment was delivered by Harvard Business School professor Clayton Christensen during his keynote presentation at athenahealth’s 2014 Independent Strategic Client Forum.

    “Many of the experiences … Read more

  • Leadership Insights

    In praise of health care hackathons


    With the need to solve health care’s major challenges so great, why do many health care organizations and hospitals still struggle with developing and implementing new innovations?

    A recent survey at a large academic medical center in New England showed that close to 80 percent of all ideas generated within … Read more

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