Patient access and care coordination services
Patient access overview
Care coordination that enables seamless transitions in care
Effective care coordination is the lifeblood of any large health care organization. It can drive positive clinical, financial, and operational outcomes – yet increased competition is making coordinating care more challenging than ever.
athenaCoordinator® Enterprise ensures seamless transitions in care while positioning your organization for greater revenue opportunities. Our streamlined process for orders and referrals ensures that each patient moves between care settings with the right information, available at the right time, while providers have the ability to schedule across your system.
Additionally, our secure text messaging service, athenaText, enables health care providers and care teams to collaborate immediately and conveniently, no matter where they are.
Order management and patient access services
Moving patient information across the continuum can be a time-consuming resource strain for any organization. athenahealth teams alleviate that strain by working as an extension of your operation, so your staff can focus on higher-value tasks. We do the work that gets patients showing up on time, pre-certified, and financially cleared. This process improves the patient experience and creates an unparalleled level of efficiency for staff.
- Referral management: We obtain the necessary referral information from a primary care provider when needed, and include it in the registration.
- Pre-certification: Our expert staff contacts insurance payers ahead of time to confirm that medical necessity standards are being met.
athenaText® for easier care collaboration
Our secure text messaging service enables the HIPAA-compliant exchange of text, images, patient information and more. Providers can conveniently — and instantly — collaborate with care team members on different floors, in different buildings, even in different cities, right from their mobile device. We provide access to our directory of over one-million U.S. clinicians, and enable faster, easier care coordination through preloaded contact groups of care teams, "in-network" providers and other frequently used contacts. And for added convenience, we’ve even built the service into our EHR, where providers can annotate messages with information from our built-in drug reference app, Epocrates®.