Patient access and care coordination services
Our patient access services helps health care organizations improve schedule density and coordinate care more efficiently.
Patient access overview
Care coordination that enables seamless transitions in care
Effective care coordination is the lifeblood of any large health care organization. It can drive positive clinical, financial, and operational outcomes – yet increased competition is making coordinating care more challenging than ever.
athenaCoordinator® Enterprise ensures seamless transitions in care while positioning your organization for greater revenue opportunities. Our streamlined process for orders and referrals ensures that each patient moves between care settings with the right information, available at the right time, while providers have the ability to schedule across your system.
Additionally, our secure text messaging service, athenaText, enables health care providers and care teams to collaborate immediately and conveniently, no matter where they are.
Order management and patient access services
Moving patient information across the continuum can be a time-consuming resource strain for any organization. athenahealth teams alleviate that strain by working as an extension of your operation, so your staff can focus on higher-value tasks. We do the work that gets patients showing up on time, pre-certified, and financially cleared. This process improves the patient experience and creates an unparalleled level of efficiency for staff.
- Referral management: We obtain the necessary referral information from a primary care provider when needed, and include it in the registration.
- Pre-certification: Our expert staff contacts insurance payers ahead of time to confirm that medical necessity standards are being met.
Convenient, network-wide patient access
With network-wide scheduling, athenaCoordinator Enterprise empowers you to reduce excess schedule capacity and drive down appointment wait times. Providers and staff get visibility into your network, and can schedule an appointment before the patient leaves the office. It’s a simpler, more efficient way to move patients through your organization.
This comprehensive care coordination services ensure seamless transitions of care across any settings. Patients arrive prepared, providers get all relevant information via clean, legible orders, and redundant scheduling paperwork is removed from the process.
By bringing new efficiencies to the care coordination process, athenaCoordinator Enterprise improves the patient experience, makes it easier for others to do business with your organization and greatly reduces your staff’s administrative burden. In an increasingly complex care coordination environment, our service keeps you prepared and thriving in ways no single organization could accomplish on its own.
Our cloud-based services include:
Our award-winning Electronic Health Records (EHR) service gives providers greater control, so they can focus on what they do best.
Providers on our medical billing and practice management service get paid more, faster, with less work.
Patient communication services that reduce no-shows by 8% and keep providers better connected to our patients.
A complete end-to-end service for seamless care coordination across the continuum, no matter where patients seek care.
Clinical intelligence from the most trusted mobile medical reference is embedded inside our EHR workflow.