A Better Approach for Health Care Systems
athenahealth's flexible, cloud-based services deliver real-time clinical and financial visibility, a requirement in today's evolving health care landscape.
With a proven, integrated health care solution, we help you realize your strategic vision and thrive in a rapidly changing environment. You get seamless integration across your care community—easily scaled for your growth.
What Cloud-based Services Can Do for Your Organization
See the enormous advantages cloud computing offers over traditional software, and why it's the best platform to keep you prepared for change.Read the whitepaper
“This three-pronged approach to health IT—software, knowledge and work—is the hallmark of a cloud-based service… a powerful combination of elements that define the most sophisticated level of IT evolution.”
Our cloud-based care coordination service is designed to drive benefits for the whole community. We address the costly inefficiencies in today's health care system by taking on the time-consuming work associated with coordinating care, and by closing the loop on the ordering process. You'll manage order volume with greater control and drive physician loyalty.
Better visibility, greater control
Our service gives you unprecedented visibility into, and control over, your order patterns as your network grows. With performance data that's always updated and accurate, your athenahealth account manager proactively reviews your scheduling and clinical activity. You get detailed insight into order patterns and coaching to optimize your procedure schedule.
Increased revenue—received faster
Bolster your profit margin with fewer denials and faster collections: We've built medical necessity checks into our cloud-based software, our teams confirm insurance eligibility in advance and, since all orders are electronic, you'll never experience payment delays due to lost or misplaced orders. We also ease the process of point-of-service and pre-appointment collections, helping improve patient payment.
Easier, stronger connection with providers
Our services teams and streamlined workflow make it easy for providers to send clean, legible orders to your facilities. Entering an order takes just minutes and staff can access scheduling online, rather than wait on the phone. Plus, athenahealth teams obtain pre-certifications so providers don't have to. In short, we make it easier for physicians to do business with you.
Reduced staff workload
Fewer administrative staff hours can mean lower operating costs for you. That's why, in addition to managing payment processes, our teams handle pre-registration for incoming patients at your hospital or labs. Your organization saves time, care givers and staff easily access up-to-date orders, and patient satisfaction improves thanks to a “red carpet” experience at your facility.
The athenaCoordinator Advantage
Learn more about the athenaCoordinator advantage.Download now
See how athenaCoordinator helps boost physician loyalty, improves care, and benefits the entire community.
Our Best in KLAS* cloud-based electronic health record service delivers a streamlined EHR workflow that optimizes revenue opportunities without slowing down your physicians. They can spend more time focused on patient care, boosting productivity for your organization: Physicians using athenaClinicals see an average 3.8%2 more patient visits.
Streamlined workflow with built-in revenue opportunities
Our Quality Management EngineSM and Clinical Intelligence Team embed rules directly into the clinical workflow, where staff can easily capture quality measures. Our track record reflects how well it works: With our Medicare incentive payment guarantee, athenahealth led the industry in 2011 with 85% of our eligible providers attesting to Meaningful Use.
Continual updates on clinical rules and requirements
When your health care system takes on outcomes-based payment programs, we keep you current, staying on top of all clinical requirements and incorporating changes on our cloud-based network faster than any traditional EHR. Without costly software updates or add-ons. New requirements appear automatically in your providers' workflow.
Significant reduction in administrative work
Our back-office service teams take on your providers' clinical paperwork and other labor-intensive tasks. With a reduced burden on staff, you can gain greater control over resources and realize new cost efficiencies. And our teams help you close the loop on patient care, electronically tying all procedure results back to the original orders, resulting in better care.
The right clinical information delivered to the point-of-care
When we add clinical adjustments to the athenahealth network, relevant information—and only the relevant information—is embedded in your providers' workflow at the point of care, at the right time. You can react to clinical practice patterns with specific updates that positively influence provider behavior across your community.
Quality program tracking
Whether you're tackling Meaningful Use, the Patient-Centered Medical Home model (PCMH) or another quality management program, our integrated health care solution gives you real-time visibility and insight into how effectively your providers and staff are meeting every measure. It's a level of performance awareness only available with a cloud-based network.
Rapid, scalable implementation
Our efficient EHR implementation enables fast on-boarding of physicians, as athenahealth service teams handle most of the routine transition work. With flexible charting options—including paper, transcription, dictation—you'll experience increased productivity and provider utilization, as illustrated by our 98% average provider adoption rate.4
athenaClinicals DemoWatch the demo
See how our unique approach to HER can increase physician productivity, and gives you unprecedented visibility into clinical performance.
Increase collections, and get paid faster, with our Best in KLAS* cloud-based medical billing and practice management service. We help you achieve financial health and reduce staff work, enabling you to efficiently assess, plan and improve your organization's performance. With an efficient workflow and complete visibility into your billing operations, you're well-positioned to optimize your overall revenue cycle.
Cleaner claims, fewer denials
Of the millions of claims we submit via athenaCollector each quarter, 91% are paid the first time. That's because we're uniquely able to respond rapidly as payer requirements change, resulting in cleaner claims. Our patented Billing Rules Engine—containing over 40 million rules—is continually updated and constantly learning from the more-than 33,000 providers on our network.
Comprehensive financial performance tools
Track staff productivity and payer reliability with detailed on-demand reports that go beyond standard metrics, benchmarking your organization's performance against others on our cloud-based network. With robust reporting and coaching, CFOs have more power to focus efforts and predict financial outcomes.
Service teams getting you paid faster
A steady revenue stream depends on consistent, timely payment. athenahealth back-office teams track your claims, contact payers if payment lags and manage any denials. We get you paid faster—on average, 35% fewer days in accounts receivable1—transforming your billing office from a transactional one to a strategic one.
Low up-front costs, no maintenance fees
Keep your balance sheet in check from day one with low start-up costs, and no software licensing fees or hardware investment. Because all the services in our integrated health care solution are cloud-based, there are also never any maintenance or upgrade costs: We add process improvements and payer updates to your workflow at no additional charge.
athenaCollector DemoWatch the demo
See how athenaCollector delivers bottom-line results, helping you achieve financial health with greater control over your organization.
Our patient communications services go beyond traditional scheduling software to improve patient interaction beyond the exam room, reaching out to patient populations to effectively close gaps in care. Your patients are better informed and empowered, while you experience improved efficiency and greater profitability, with an average 16% reduction3 in no-shows.
Greater schedule density, optimized revenue
Appointment no-shows represent lost revenue opportunities. Our ReminderCallSM service reduces those schedule gaps, cutting down your overall rate of no-shows. Patients are sent automated appointment reminders via their preference of phone, email or text message.
Less staff work
As with our other cloud-based services, athenaCommunicator removes your staff's phone call burden, reducing the hours and dollars you budget for patient scheduling. When you prefer a live voice for your patient community, our Live Operator service acts as a natural extension of your organization, with operators answering calls and rescheduling appointments.
An easier path to patient payments
Our software and services bring payment convenience to patients, resulting in faster revenue and a better patient experience. An online patient portal, which you brand as your own, offers easy payment opportunities, removing the typical patient payment barriers. And our Self-Pay Reminder Service sends balance-due phone reminders and "soft collection" email notices.
Higher patient satisfaction
When patients are well-connected to care givers, and empowered with information and options, they have a more positive opinion of those care givers. With our services, patients stay informed about health care topics, as well as your facilities and services. Better care, improved patient retention.
Improved care via population campaigns
Your providers can use our GroupCallSM service to easily promote a population health campaign and close care gaps within a specific patient demographic. Messages can boost patient visits, meet requirements for quality programs, or send information on a smoking cessation or heart-healthy program. Whatever programs you're managing, GroupCall can effectively get the word out, and at the scale.
athenaCommunicator DemoWatch the demo
Gain the insight to thrive under any payment scenario, with a cloud-based service that helps you manage your caregiver networks and patient populations. Unlike a static HIE, athenaClarity harmonizes data from multiple systems (EHR, practice management, claims) and transforms it into insight you can act upon directly in your pre-existing workflows. Manage revenue and quality patient care with the only solution nimble enough to keep pace with industry changes.