Doctors and patients both expect a level of intimacy in the moments of care. Doctors believe good relationships can help patients stick to a care plan; patients want to feel understood so that their care plans reflect their needs. Yet, too often health information tools like EHRs and health reference materials — designed to meet safety and privacy regulations — interrupt that intimacy and detract from the sanctity of these relationships. And with today’s care extending well beyond the exam room, these connections can exist within fragmented networks of clinicians, nurses, support staff, and patients and their families.
Abbe Don, … Read more
August 13, 2014