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What Does A Great Place To Work Look Like? Part Two

by Susan Treadway, Director of HR

Our series continues this week with a look behind-the-scenes into athenahealth’s User Experience team and their mission to deliver a network experience that is fluid, beautiful, and well-matched to everyone on the network. Designing a consistent, frictionless experience across a variety of health care contexts, specialties, and users is the charge of our User Experience designers.  With some of the most direct exposure to members of the network, UX is one of the loudest voices of the customer guiding development of our services.  This access and responsibility affords our User Experience team members a unique understanding and empathy—for providers and their challenges, as well as for their patients. 

Meet User Experience Manager Ligmie Preval.  Ligmie represents the user in research and development efforts for the Platform User Experience team, working to understand and improve how—and how often—athenahealth delivers communications to its clients.  Part of Ligmie’s work requires user research “in the wild”—fieldwork on-site to listen, observe, and incorporate actionable insights from providers and their patients directly into our services.  Hear how her research connects her to the 78,000 providers on the network across the US and to opportunities to impact change directly in our products.  The desire to deliver care to the right patient at the right time fuels Ligmie’s work. The reward for designers like Ligmie—healing health with better design—is as big as the mission.