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athenaText, Meet Apple Watch

by Abbe Don, VP of User Experience, Epocrates

At athenahealth, our guiding design principle is to honor the sanctity of the doctor-patient relationship. That relationship is top-of-mind with every user experience decision we make. And it was a driving force in our latest service: athenaText.

athenaText is a secure text service that enables healthcare providers to collaborate and coordinate care via the web inside our electronic health record, athenaClinicals, mobile phone, and, as we just announced, Apple Watch.

As part of our design process, we observed care teams in different settings to learn how they collaborate and coordinate care. We found that they have a very fragmented communication system and consequently valuable time is wasted.

Some choose to talk via phone, others email, some resort out of frustration to using non-HIPAA compliant text. And some use a redundant combination of these channels by sending a note via the EHR and then a separate text message via mobile to let the recipient know there is a note in the EHR. So for any one patient a doctor might be coordinating care with multiple doctors and staff members via multiple communication channels. Enter athenaText:  doctors can communicate wherever and whenever they need on a unified, easy-to-use platform.

Now, by making athenaText available on the new Apple Watch, we’re able to go a step further. The elegant design allows doctors to remain present and attentive at the moment of care. Doctors will be alerted to a new message via haptic feedback and then, with a quick glance at their wrist, can determine if they need to respond immediately or if the message can wait. The goal, as always, is to keep the provider focused on their patient in the moment of care.

athenaText Apple Watch

We’re excited to be one of the first health care apps on the Apple Watch platform! And thanks to our cloud-based model we’ll be able to track how the service is used and apply what we learn to continuously improve our service.

For more details on athenaText for Apple Watch, I encourage you to read our recent announcement.

iPhone is a registered trademark and App Store and Apple Watch are trademarks of Apple Inc.

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Submitted by Francisco Chevres - Thursday, September 24, 2015

How can I forward the portion of this communication regarding HAPTIC technologies to friends ,family and others who are very interested in these advances in technological development and implementation?

Submitted by Donna Masucci RN - Tuesday, April 14, 2015

How exciting for athenahealth being on the cutting edge using Apple Watch as a means to connect and communicate care for our patients.

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