October 07, 2013|Categories: Models of Care
When you lead a company that’s striving to innovate in an industry like health care where so many forces seem to be working in the opposite direction, not every week ends on a high note. But one week in particular was an exception.
On Friday the 20th, I received an email from Dr. John Rugge, founder of Hudson Headwaters Health Network (HHHN), one of our first Federally Qualified Health Center (FQHC) clients and a man I truly admire. I have to admit that the e-mail subject line, “Friends in Washington,” did pique my interest…but it was the substance of the letter that really struck me. So much so that I spammed my entire leadership team with it.
Wow. An FQHC practice using athenahealth gets a pat on the back from none other than the U.S. Department of Health and Humans Services! We’ve grown up with Hudson Headwaters, helping them over the years to keep their doors open and to thrive as they serve the 50,000+ patients in their rural community who depend on them for care. And now they’re a Patient-Centered Medical Home and using our services to improve quality in measurable ways without losing their focus on their patients. (Here’s a quick clip of how they became a PCMH.)
Dr. Rugge’s letter is a humbling reminder of why we keep doing what we do.